THE PRINT BOX

Privacy Policy

Effective Date: 03/03/2026
Last Updated: 03/03/2026

The Print Box (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Business Name: The Print Box
Email: sales@theprintbox.co.uk
Phone: 01902 791553

For the purpose of data protection legislation, The Print Box is the “data controller” of your personal data.

2. What Information We Collect

We may collect and process the following data:

2.1 Personal Identification Data

• Name
• Business name
• Job title
• Billing and delivery address
• Email address
• Telephone number

2.2 Transaction Data

• Order history
• Payment information (processed securely via third-party payment providers)
• Deposit records
• Invoices

2.3 Technical Data (Website Use)

• IP address
• Browser type
• Device type
• Cookies and usage data

2.4 Marketing Preferences

• Email subscription preferences
• Communication consent records

2.5 CCTV Data (If Applicable)

Where CCTV operates at our premises for security purposes, footage may be recorded.

3. How We Collect Your Data

We collect data when:

• You request a quotation
• You place an order
• You submit artwork
• You contact us via email, phone or website form
• You visit our premises
• You subscribe to marketing communications
• You engage with our website

4. How We Use Your Information

We use your personal data for:

• Processing and fulfilling orders
• Producing artwork and print services
• Delivering goods and installation services
• Managing accounts and payments
• Customer service and support
• Sending order updates
• Marketing communications (where consent has been given)
• Improving our website and services
• Complying with legal obligations

5. Lawful Basis for Processing

Under UK GDPR, we rely on:

Contractual Necessity

To fulfil orders and provide services.

Legal Obligation

To comply with tax and accounting regulations.

Legitimate Interests

To manage our business operations and improve services.

Consent

For email marketing and promotional communications.

You may withdraw consent at any time.

6. Sharing Your Data

We may share your data with:

• Payment providers
• Accountants
• Delivery and courier companies
• Website hosting providers
• IT support providers
• Legal or regulatory authorities where required

We do not sell your personal data.

7. Data Storage & Security

We take appropriate technical and organisational measures to protect your data, including:

• Secure password-protected systems
• Limited access controls
• Encrypted payment processing
• Secure third-party platforms

However, no system is completely secure and transmission of data is at your own risk.

8. Data Retention

We retain personal data only as long as necessary:

• Financial records – 6 years (as required by HMRC)
• Customer order history – for business continuity purposes
• Marketing data – until consent is withdrawn
• CCTV footage – typically retained for up to 30 days unless required for investigation

9. Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure of your data
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO Website: https://ico.org.uk

10. Cookies

Our website may use cookies to:

• Improve functionality
• Analyse traffic
• Support marketing activity

You can manage cookie preferences via your browser settings.

A separate Cookie Policy may apply where required.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies.

12. Marketing Communications

We may send marketing emails where:

• You have opted in
• You are an existing customer and marketing relates to similar services

You may unsubscribe at any time via the link in emails or by contacting us directly.

13. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be published on our website.

14. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

sales@theprintbox.co.uk
01902 791553